Returns Policy
If the product is damaged in transit, please notify us within 24 hours of receiving it at anna@sanahome.co.nz. Provide proof of damage (e.g., a photo) so we can either refund the cost of your purchase or offer a discount should you wish to keep the product.
In the event of a refund, it will be processed, and a credit will be automatically applied to your credit card or original method of payment, typically within 5 working days. Please note that this refund might take longer depending on the payment method or financial institution involved.
If we require the damaged product to be returned, please contact us:
We will be responsible for paying the shipping costs for returning the product. The cost of return shipping will be added to your refund upon receipt of evidence of payment (e.g., postage receipt).